A fixed scope facilitated review that maps your business end to end, runs an efficiency and a governance lens over it, and produces a costed roadmap of what to fix first.
Ask five people how a job moves from enquiry to invoice and you get five answers. Each is right about their own segment and inferring the rest. Which means nobody can see where it is breaking.
This review produces that missing picture, then tells you what it is costing you.
Value stream mapping is a good technique and we use it. But a conventional value stream map is deliberately narrow: one flow, examined in detail, usually chosen in advance.
This works at a different altitude. It maps the whole business end to end, at a level a leadership team can hold in one conversation. That is why the common reaction in the room is people seeing their own business whole for the first time.
Efficiency. Where does work wait. Where does it get redone. Where is the same information entered twice. Where does a decision sit in an inbox while a project clock runs.
Governance and controls. Where are the gates, and are they in the right places. Who can commit the business, to what value, and does anyone review it first. Where is a control missing entirely, and where is one so onerous that people have quietly stopped applying it.
Most people who can run the efficiency lens cannot credibly run the controls lens, and the reverse. Running both over the same map is where the useful findings sit, because a process can be fast and uncontrolled, or well governed and unbearably slow, and neither lens on its own will show you that.
The controls half draws on ISO 9001 lead auditor practice and corporate risk framework experience, which is what makes it land as assurance rather than as an opinion about how you ought to run things.
It converts a general sense that things could be better into a specific, sequenced set of decisions with numbers attached. Something you can take to a board, use to brief an internal team, or act on yourself.
Most clients use this as a first step, because it is small and defined and tells you whether a larger engagement is justified. Total Ground Engineering came through this route and went on to technical review framework design, then approval automation. Others have gone straight to a management system build, or taken the roadmap and run it themselves.
There is no obligation to continue, and we would rather tell you the next step is small than manufacture a programme out of it.
“We have loved working with you, Robert. You bring such depth of knowledge, passion, and energy to this work. Looking forward to the next phase!”
Jacqui Simpson, Chief of Staff, Total Ground Engineering
One value stream NZ$4,000 + GST. Two NZ$6,000. Three NZ$8,000. Beyond three is scoped separately.
A value stream is one of the things the business gets paid for. Most businesses have about three.
One half-day facilitated mapping workshop per value stream, mapping your business end to end, running an efficiency and a governance lens over it, and producing a costed roadmap of what to fix first. One value stream NZ$4,000 + GST. Two NZ$6,000. Three NZ$8,000. Beyond three is scoped separately.
Value stream mapping is one of the techniques, and if that is your language you will recognise the workshop. The difference is altitude and lenses. A conventional map goes narrow and deep on one flow. This goes wide, and runs a governance lens as well, which is what most process work leaves out.
The people who do the work, not only the people who manage it. Six to ten is usually right.
Then this confirms it or it does not, and both are worth knowing. In practice the map validates two or three things leadership already suspected and surfaces one nobody had seen, usually sitting between two departments where neither considers it theirs.
No, and some clients deliberately stop here. You can act on it yourselves, use it to brief someone else, or shelve it.
One half day per value stream. The map, both analyses and the roadmap take a further week or two. Most clients have the full package inside a month of the first session.